Warranty Information

RealCraft Hardware 2-Year Limited Warranty

• Hardware manufactured and sold by RealCraft is warranted to be free from defects in material and workmanship under intended use for a period of 2 years from the date of purchase by the original owner.  
• This warranty does not cover hardware finishes, cosmetic discoloration, damage, improper installation or normal wear.  We will replace any part that fails to function properly with the return of the failed product. Return shipping is the responsibility of the customer. 
• Hardware sold by RealCraft but manufactured by others will be covered under that respective manufacturer’s warranty.  
• If RealCraft determines that any product is defective, RealCraft will, at its option, repair or replace the defective part(s) with the return of the failed product.  Return shipping is the responsibility of the customer. 

• Under no circumstances is RealCraft liable for indirect or consequential damages of any kind, nor will it assume responsibility for damage or operational failures caused by supporting structures, surrounding structures, and/or equipment.  
• RealCraft is not liable if clients overload hardware beyond the manufacturer’s rated capacity or use it in an application beyond the manufacturer’s intended or recommended use. Nor is RealCraft liable for external causes such as abuse or acts of Nature.   
• Periodic maintenance and adjustments are the owner’s responsibility. RealCraft will not cover maintenance, adjustments, or any labor charges related to removal or installation.  
• Any modification of hardware voids all warranties. 

RealCraft Doors 1-Year Limited Warranty 

• Door(s) manufactured by RealCraft are warranted to be free from defects in material and workmanship under intended use for a period of 1 year from the date of purchase by the original owner.   
• All doors should be inspected for defects within 48 hours of delivery. Should the door be found defective as determined by RealCraft or its representative(s), RealCraft will replace or repair said part(s). RealCraft will not be liable for applying a finish to replacement parts. 
• Minor surface imperfections or variations in grain and color tones are not considered defects. These are inherent as part of a natural wood product.  
• This warranty does not cover normal contraction and expansion resulting from local climate and seasonal weather conditions.   
• This warranty does not cover improper installation or normal wear. 

• This warranty shall not extend to or cover non-specified uses of the door.  
• Interior doors are warrantied only for interior use in an environment of 30 to 60% humidity. 
• This warranty shall cover defects or failures of the door to functionally perform but does not cover damage or breakdown due to exposure to the elements.   

• Exterior doors that are determined not to be sufficiently protected with an overhang and exposed to subsequent excessive exposure to the elements, heat, and moisture, are not covered under warranty.  

• A proper minimum overhang shall extend from the wall no less than 30% of the height from the base of the door to the bottom of the overhang.  e.g. an awning placed 100” above the base of the door shall extend no less than 30” out from the face of the door (100 x .3 = 30”).   Take a look at our Recommended Protection Roof Plan.

• Finishes, whether applied by RealCraft or the original owner, are not covered in this warranty. 
• Doors must be properly sealed on all sides with a high-quality sealant, primer and/or paint within 5 days of delivery. This warranty does not cover any damage or claims for defects, warpage or otherwise, if the door(s) is not fully and properly sealed within 5 days of delivery.  
• Maintenance and adjustments are the owner’s responsibility. RealCraft does not assume liability for any labor charges related to removal or reinstallation of replacement part(s).  
• Any door modified beyond its intended use voids all warranties.​ 
   

Warranty Description

• Upon the purchase of a RealCraft product, the buyer accepts this warranty and agrees it is the only official warranty, thereby excluding any other representation, warranty or condition, whether written or implied, except if stated in writing by an authorized RealCraft agent.  
• Any claim must be submitted in writing to RealCraft within thirty (30) days of discovery of the alleged defect. RealCraft must receive it within the period of the warranty, or the warranty is rendered null and void.​ 

RealCraft warranties are subject to the following restrictions:​ 

• The product has not been modified by or for the consumer by someone other than an authorized RealCraft agent.​ 
• The product has not been maintained as defined in the product installation manual.​ 
• The product has not been used for its intended use under normal conditions. 
• The product has not been properly installed.​ 
• Damages caused by others or by cause beyond the control of RealCraft. 

These warranties expressly exclude:​ 

• Any deinstallation or installation and labor charges related to the replacement product​ 
• Any finish or refinish charges in the event the original door has been painted for or by the client​ 
• Any cost that the user of RealCraft products may incur in exercising this warranty 

Natural Product Notice

As wood is a natural material with inherent characteristics, the following are not considered defects:​ 

• Knots (filled or unfilled) in Rustic, Reclaimed, mixed grain or any so-called “Knotty” wood doors. 
• Natural color, texture, and density variances in any species​ 
• Color tone variation, lifted grain, small tight knots (smaller than a quarter), or “wooly” areas in some hardwoods. 
• Superficial surface checks up to 3/64” in width​.

Warp Notice

• Definition: “Warp” refers to a variation within the plane of the door itself. Warp does not refer to the door in relation to the frame or jamb in which it is hung.​ 
• Allowable Tolerance: Pursuant to WDMA I.S.6A, the allowable tolerance for doors is 1/4″ maximum in any 36” x 80” section.​ 
• Action on any claim for warp may be deferred for up to one year after project completion so that doors may acclimate to temperature and​ humidity conditions. The deferral period does not count against the warranty period.​ 
   

Glass Limited Warranty​ 

• Glass panels are warranted for three (3) years from date of receipt against defects in​ manufacture and excessive discoloration.  
• This warranty does not cover any damage or loss caused by harmful​ chemical action, abrasive cleansers, or breakdowns due to environmental conditions. 
• The warranty does not cover glass breakage.​ 

Return & Exchange Policy

• Please do NOT dispose of or destroy the crate your door was shipped in until you have completely examined, confirmed safe arrival and satisfied.  RealCraft is not responsible for providing another shipping crate, should there be any reason for return.  Should you choose, we can send you a crate for $500.  
• Doors are not eligible for return or exchange. 
• Special order items and/or customer-designed, custom products are not eligible for return or exchange.  
• Installed products are not eligible for return.  
• Non-electrical stock items may be exchanged for equal value parts within fifteen days.  
• Electrical parts are not eligible for return, except for an exact replacement if defective.  
• Any and all returns must have prior authorization for return. 
• Any and all returns must be in ‘new and unused’ condition to receive credit or will be discounted accordingly.  
• Any and all authorized and accepted returns are subject to a 25% restocking charge.  
• Return shipping is the responsibility of the customer and not refundable.  
• In the event RealCraft cannot provide exact replacements, it reserves the right to provide products of similar quality that differ in material or construction. The replaced product shall become RealCraft property and must be returned to RealCraft at the client’s expense unless a special agreement is reached with a RealCraft agent.  
• If your door or hardware has a defect that is covered by the warranty above, notify RealCraft in writing promptly after discovery of the defect at the following address: 9770 44th Ave, Gig Harbor, WA 98332.   
• RealCraft makes no other warranties, representations, or covenants, expressed or implied, with respect to this product, including but not limited to: warranties, representations or covenants as to workmanship, design, capacity, quality, condition, merchantability, or fitness for any purpose of the product.  (More on the Refund Policy)​